frequently asked questions
Got questions? This way.
You can schedule a ride by calling our customer service line. Please provide details such as the pick-up location, destination, appointment time, and any special requirements.
We recommend booking your transportation at least 48 hours in advance to ensure availability. However, we do our best to accommodate same-day requests whenever possible.
Yes, our fleet includes vehicles equipped with wheelchair lifts and ramps, ensuring safe and comfortable transportation for individuals with mobility devices.
Absolutely! Our drivers provide door-to-door service, assisting you from your pick-up location to your destination and back.
Yes, all our drivers undergo rigorous training, including defensive driving, CPR, first aid, and sensitivity training to ensure they can provide the highest level of care and safety to our passengers.
We serve the entire Phoenix metropolitan area, including the cities of Phoenix, Mesa, Chandler, Glendale, Scottsdale, Gilbert, Tempe, Peoria, Surprise, Avondale, Goodyear, Buckeye, Fountain Hills, El Mirage, Queen Creek, Paradise Valley, and Tolleson.
The cost of NEMT services varies depending on the distance, type of service, and specific needs of the passenger. For an accurate quote, please contact our customer service team.
We do accept credit card and cash payments. We are working to accept Medicaid / AHCCCS and most major insurance companies. Please check with your insurance provider to confirm coverage for NEMT services.
Yes, you are welcome to bring a caregiver or family member with you at no additional charge. Please inform us when booking the ride so we can make necessary arrangements.
If you have any other questions or need further assistance, please feel free to contact our customer service team. We’re here to help!